Proton recalls 2004-08 Gen2 and Satria Neo models over safety concerns

SUBANG JAYA: National automaker Proton has announced a voluntary recall of its Gen2 and Satria Neo cars made between 2004 and 2008 due to a clock spring malfunction that raised potential safety concerns.

The voluntary recall, which is part of its Global Quality Assurance programme, affects 15,911 (2%) of 660,000 cars produced and sold over the four-year period. The clock spring connects switches and airbag to the radio, horn and cruise control.

"Although the number is small, the safety of our customers is paramount and we apologise for any inconvenience caused," said Proton Holdings Berhad Group Managing Director Datuks Syed Zainal Abidin Syed Mohamed Tahir in a statement Thursday. "The recall is an example of the commitment we place on our customers' safety, and the reliability of our vehicles under Proton's Global Quality Assurance programme.

"We hope our customers understand that this recall is necessary to ensure their continued confidence in the safety and performance of their vehicles," he added.

All labour and parts costs related to the replacement of the clock spring will be provided at no charge at Proton's authorised service centres nationwide, he said.

Proton will be sending letters to affected customers notifying them of the matter. A dedicated website, www.protonaftersales.com, has been set up to help customers check the manufactured year of their vehicle.

For more information and clarification, Proton owners can call 1-300-880-888 or contact their local dealer.